Privacy Policy
Last updated: October 13, 2026
Introduction
Qprop LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property services through our website and platform.
1. What Information Do We Collect?
We collect information from you when you subscribe to our newsletter, fill out a form or submit property information. We may collect information about your computer, including your IP address, operating system and browser type using Google Analytics. This is to improve browsing for everyone and does not identify any individual. When ordering or registering on our site, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may visit our site anonymously.
2. What Do We Use Your Information For?
Any of the information we collect from you may be used to process transactions or send periodic emails. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
3. How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
3A. Payment Information and Saved Cards
Payments are processed by Stripe. Qprop never receives or stores your full card number or security code. If you choose to save a card, Stripe keeps it on your customer record and gives us only its brand, last four digits and expiry date, so we can show it to you and offer it at checkout. Saving is optional and happens only if you tick the checkbox at checkout (or later allow a previously stored card in Billing). We record when and how you gave that consent. A saved card is used only for payments you confirm; we do not make automatic or off-session charges. You can remove a saved card at any time in Billing, which detaches it from your account at Stripe. Stripe may keep payment records and receipts for legal, tax and fraud-prevention purposes, as described in Stripe's privacy policy.
4. Do We Disclose Any Information to Outside Parties?
No information is being shared with third parties for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Google AdWords & Remarketing
This website may use the Google AdWords remarketing service to advertise on third party websites to previous visitors. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits to the Qprop website. Any data collected will be used in accordance with our own privacy policy and Google's privacy policy.
6. California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We will not distribute your personal information to outside parties without your consent.
7. Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA. We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
8. Personal, Financial, and Property Information
Our company is a real estate services firm that may require you to submit certain information so we can help you. This information may include your contact info, information about your property, or financial information needed to help us analyze your situation. This information is for our use only and will not be shared with outside parties unless required to help us serve you.
9. The Qprop Mobile App
The Qprop mobile app (Android and iOS) is used by field agents, clients and our team. With your permission it uses: • Your precise location, only while the app is open, to show jobs near you and to confirm arrival at a property. • Your camera, microphone and photo library, to capture and attach the photos and video a job requires and to attach files to support messages. • Notifications, to tell you about new jobs, schedule changes, payouts and support replies. This uses a push-notification token from Google Firebase Cloud Messaging or Apple Push Notification service. Photos, video and location captured for a job are uploaded to our servers as part of that job's record. The app also sends crash and diagnostic reports to our error-monitoring provider (Sentry). If you sign in with Google or Apple, we receive your name and email address from that provider. Payments and field agent payouts are processed by Stripe; Qprop does not store your full card or bank account numbers. You can withdraw any permission at any time in your device settings. Some job features will not work without them.
10. Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and the Qprop mobile app, and not to information collected offline.
11. Deleting Your Account and Data
You can delete your Qprop account at any time. In the Qprop mobile app: field agents open More, then Account details, then Close account. Clients open Account, then Delete account. On the website: sign in, then field agents open Account and choose Close Account, and clients open Settings and choose Delete Account, both in the Danger Zone. If you cannot sign in, email qpropsupport@gmail.com from the email address on your account with the subject "Delete my account" and we will process the request. What happens next: your account is deactivated immediately and scheduled for deletion in 30 days. You can restore it by signing in again during that time. When the 30 days end, we permanently remove your name, email address, phone number, password, profile photo, linked Google sign-in and push-notification tokens, and the account can no longer be used. What we may keep: records of completed work and the business, including job and order records, the photos and videos captured for them, payment and payout records, support conversations and, for field agents, the verification documents and service-area details used to approve the account. We keep these for as long as needed for legal, tax, accounting, fraud-prevention and dispute purposes, and they are no longer connected to a sign-in or to your contact details.
12. Contacting Us
Qprop LLC Email: qpropsupport@gmail.com
13. Changes to Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.