What Happens When a Field Agent Cancels? Our Property Inspection No-Show Policy

Here's exactly what Qprop does when a visit can't happen as booked — re-dispatch, credit, and how Order Protection works.

A property inspection no-show shouldn't cost you money or trust — here's exactly what happens next.

*No one showed up, and your tenant sat there for nothing — that's not a policy failure, that's the policy test.*

What a Property Inspection No-Show Actually Means

A property inspection no-show happens when a scheduled visit — a Property Walkthrough, a lockbox install, a showing, or a renovation check — doesn't happen as booked. Qprop treats any missed or incomplete visit the same way: as a service failure to fix immediately, not an inconvenience the client absorbs.

What Qprop Does If a Visit Doesn't Happen

If a scheduled visit falls through, contact Qprop within 48 hours and get a re-dispatch or a credit — this applies across every service on the platform, not just walkthroughs. For an [out-of-state investor](/blog/out-of-state-property-inspection-24-hours) trying to get eyes on a property fast, that means a missed visit doesn't mean a dead deal or a wasted week.

Order Protection Covers What's Outside Your Control

Add Order Protection at checkout for 10% of the order total, and if service can't complete for reasons outside your control, you get a full credit toward a future order. It's not insurance — it's shown as its own line item before you book, itemized like every other optional extra, so you see the price before you commit.

Reports Still Land Within 24 Hours When the Visit Happens

When a Property Walkthrough runs as scheduled, the report arrives within 24 hours — 30 to 50+ timestamped photos, video walkthrough documentation, and a detailed digital report. Plans run from $75 for a Quick Exterior Check to $110 for an Advanced Check, with the full price shown before you book.

The Takeaway

A property inspection no-show gets fixed, not shrugged off — re-dispatch, a credit, or an Order Protection credit if you've added it. Book a Property Walkthrough and see the price before you book.